Corporate websites
For companies that rely on their website for presentation, customer enquiries and communication.
Sub-services
Website support
Website maintenance and support: technical fixes, updates, backups, security, performance and monthly assistance.
Learn more →Online store support
Professional online store support — technical fixes, payments, delivery integrations, orders, security, backups and ongoing e-commerce development.
Learn more →Laravel project fixes
Laravel application diagnostics and repair — code errors, databases, APIs, queues, Composer dependencies, deployment, security and performance.
Learn more →WordPress support
Professional WordPress and WooCommerce support: fixes, updates, security, backups, speed optimisation and technical assistance.
Learn more →Updates and security
Professional website and online store updates and security — system upgrades, backups, SSL, malware checks, access protection and security hardening.
Learn more →Backups
Automated website, online store and software backups — files, databases, off-site storage, monitoring and recovery testing.
Learn more →Monthly technical support
Monthly technical support for websites, online stores and software — priority response, updates, backups, fixes and ongoing development.
Learn more →Who the service is for
Online stores
For businesses where every technical error, slow page or interruption can result in lost orders.
Software systems
For custom platforms, administration panels, CRM, ERP and internal business applications.
Businesses without an internal technical team
For companies that need a reliable partner for ongoing changes, problems and development.
Legacy projects
For websites and systems built by another provider that require auditing, stabilisation or modernisation.
Growing businesses
For projects that need to add functionality gradually and handle increasing traffic and workload.
What the service includes
Support is more than reacting after a problem occurs. We review the technical condition of the project, resolve errors, perform updates and identify opportunities to improve security, performance and user experience.
- Troubleshooting and resolution of technical errors
- Updates to systems, libraries, modules and dependencies
- Monitoring of availability and critical services
- Automated backup configuration and verification
- Website or system recovery after technical incidents
- Website speed and loading time optimisation
- Database, query and caching optimisation
- Security review and improvement
- Resolution of issues caused by server or hosting changes
- Content, form and administration panel corrections
- Integration and maintenance of external services and APIs
- Development of new features and improvements
- Technical SEO corrections and indexing checks
- Log analysis and diagnosis of recurring problems
- Regular reporting on completed maintenance tasks
What your business gains
- Reduced risk of downtime and data loss
- Faster response when technical problems occur
- Better performance and user experience
- Improved website and administration panel security
- Timely updates with less risk to the live project
- Fewer lost sales and customer enquiries
- A longer useful life for the existing system
- More predictable technical support costs
- The ability for the project to grow with the business
- One technical partner who understands the system in depth
How we work
Initial technical audit
We review the code, infrastructure, database, dependencies, security and current technical issues.
Priority definition
We classify tasks as critical, important or recommended and agree on the scope of support.
Project stabilisation
We resolve critical errors, configure backups and reduce immediate technical risks.
Ongoing support
We respond to incidents, perform updates and complete the agreed technical tasks.
Optimisation
We analyse performance, database usage, caching, server configuration and workload and apply suitable improvements.
Testing and deployment
Where the project allows, we test changes in a safe environment and deploy them in a controlled manner.
Development and reporting
We plan future improvements and provide clear information about completed work.
Technologies and approach
- PHP, Laravel and custom PHP systems
- JavaScript, React, Vue and frontend applications
- MySQL, PostgreSQL and database optimisation
- WordPress and WooCommerce where applicable
- Linux servers, Nginx and Apache
- Docker and containerised environments
- Redis, caching and workload optimisation
- Git and version control
- CI/CD and automated deployment
- Cloudflare, SSL and essential security controls
- Monitoring, logging and diagnostics
- External APIs, payment and delivery integrations
- Staging environments and controlled deployment
What determines the price
The price is set individually after consultation. It typically depends on:
- The type and complexity of the website or software system
- The current technical condition of the project
- The technologies used and the available documentation
- The time required for the initial audit and stabilisation
- The required response time for technical incidents
- The expected monthly volume of technical tasks
- The need for support outside standard working hours
- The number of websites, servers and external integrations
- The need for code, database or infrastructure optimisation
- The need to develop new functionality
- The selected model — monthly support or individual technical tasks
Frequently asked questions
Can you support a website developed by another company?
Yes. We begin with a technical audit to assess the code, technologies, security and current condition of the project. We then define what can be supported and under which conditions.
Do you offer monthly support plans?
Yes. Monthly support is suitable for businesses with recurring tasks that require predictable response times and technical costs.
Can you work on a single technical issue?
Yes. We can perform one-off diagnostics, optimisation or repair without requiring an ongoing support agreement.
How quickly do you respond to a problem?
Response time depends on the selected plan, the severity of the issue and the agreed service conditions. Critical incidents are prioritised according to their impact on the business.
What is considered a critical issue?
Examples include an unavailable website, inability to accept orders, database failure, a serious security incident or failure of essential business functionality.
Are new features included in the support service?
Minor changes may be included depending on the plan. Larger features are assessed and planned as separate development work.
Do you configure backups?
We can configure and monitor automated backups for website files and databases. Frequency and retention periods are defined according to the importance of the project.
Can you improve a slow website?
Yes. We analyse frontend resources, server configuration, database queries, caching and external services. The achievable result depends on the causes of the slowdown and the limitations of the existing system.
Do you provide protection against cyberattacks?
We can improve security, resolve known vulnerabilities and configure suitable protective measures. No system can be guaranteed as completely secure, which is why regular updates, monitoring and backups remain essential.
Will the website be unavailable during changes?
Most changes can be completed without visible downtime. For more complex updates, we plan a suitable maintenance window and explain the expected impact in advance.
Will we receive a report of the completed work?
Yes. Monthly support includes a summary of completed tasks, discovered issues and recommended next steps.
